Frequently Asked Questions
Everything you need to know about ordering a Heiden.
How long does it take to build my bike?›
Once your design is approved, it’s a 4–6 week turnaround. Some delays can occur for particular components — ask ahead for clear lead times.
Can I build a road, gravel or mountain bike with the configurator?›
Yes — all three, and everything in between. We don’t believe in strict categories: every Heiden lives on a spectrum, and the configurator lets you pick exactly where on that spectrum your bike sits — tyre clearance, geometry and components to match.
How does the ordering process work?›
Configure your frameset on our builder, pick your components and extras, and pay a $500 deposit to start the process. A complete render of your frame is then created for you to view and adjust until it’s exactly right. Once you’re happy, everything is ordered and goes into production — and when your bike is complete it’s either shipped directly to you or ready for pickup from our showroom in Brisbane.
What materials do you build with?›
Carbon fibre tubes bonded into precision 3D-printed alloy lugs.
Do you ship interstate or internationally?›
Yes — we ship anywhere in Australia and internationally. Freight costs and packaging details are confirmed at the time of order.
What is the price range for a Heiden build?›
Framesets start at $5,000 with alloy lugs. Complete build pricing depends on your component choices — get in touch to talk through your spec.
Can I bring my own components?›
Yes — we offer frameset-only builds, complete builds with components we source and fit, or a hybrid where you supply some or all of your own parts. Whatever works best for you.